Return Policy

 

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a Return or Exchange* subject to the following conditions:

  • Returns or Exchange request must be lodged within 7 days of receiving your purchase and then you will have additional 5 days to lodge the return parcel after receiving the return shipping label. Item/s lodged outside of this time frame will not be accepted.

  • Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. 

  • Sale items or items purchased with a promotion code of 20% or more cannot be returned or exchanged for different styles. Exchanges for different sizes are subject to item availability, however free return shipping is not offered. 
  • Sample Sale is final and cannot be returned or exchanged.
  • Orders placed with Afterpay are only eligible for a store credit or exchange. Store credit is valid for 3 years.
  • If you have received a product with a manufacturing fault, please contact us within 48 hours of receiving your order with images of the faults for preliminary assessment. If the manufacturing fault is not brought to our attention within 48 hours, or if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to misuse including trying to fit in sizes that are too small, the product will be found not to have a defect or deemed out of warranty.

*For Australian Customers, L'ETE FEMME will be responsible for both the cost of original postage to you and return postage. In the instance that you have requested multiple exchanges on the same order, you will be responsible for return postage and will be charged postage to send the exchanged items back to you.

*For customers located outside of Australia, L'ETE FEMME will be responsible for the cost of original postage to you. The customer will be responsible for the cost of return postage. Please note we only accept returns made by DHL. The cost of return postage will be calculated and advised upon return request.